Refund & Cancellation Policy
When and how you can cancel or request a refund.
1. Cancelling your subscription
You can cancel any time by messaging us on WhatsApp or at info@dinidine.com. Future charges stop and you keep the service until the end of the period already paid. There is no penalty or minimum term. To avoid your next charge, cancel at least 2 days before your renewal date.
2. Initial payment (setup + first month)
- Full refund if you ask within 7 days of payment and we have not yet started producing your menu or materials.
- Once we start working with your material (menu, design, setup), the setup fee is for a service already performed and is non-refundable; the first month is refunded pro rata if you cancel within the first 7 days and have barely used the service, at our reasonable discretion.
3. Monthly renewals
Months already charged are not refunded for early cancellation, except for our billing error, a duplicate charge or a charge after a confirmed cancellation, which we refund in full.
4. Stands and physical products
- Before you approve the design: full refund of the stands.
- After design approval or once production starts: non-refundable because they are custom products.
- If they arrive damaged or defective: tell us with photos within 7 days of delivery and we will replace or refund them.
5. Website and other add-ons
The same rules as the initial setup apply (full refund before work starts; afterwards non-refundable for service already performed).
6. Consumer rights that cannot be waived
This policy does not limit the rights the law of your country gives you when you act as a consumer:
- Colombia: if you buy at a distance and are a consumer (Law 1480 of 2011, arts. 46-47), you have a right of withdrawal (retracto) within 5 business days after delivery of the goods or conclusion of the service contract, with a refund without deductions. The law provides exceptions, including services that began with your agreement and goods made or personalized to your specifications. You may also request payment reversal in the cases the law provides (Decree 587 of 2016).
- Mexico: you may revoke a distance purchase within 5 business days under art. 56 of the Federal Consumer Protection Law, subject to legal exceptions.
- Canada: the consumer-protection laws of your province apply where relevant.
To exercise withdrawal or revocation, write to info@dinidine.com with your name and order. We refund to the original payment method, normally within 30 days.
7. How to request a refund
Write to info@dinidine.com or WhatsApp +1 (770) 615-9458 with your restaurant name, email and reason. We reply within 2 business days.